Privacy Policy

1. Overview

Trades 24/7 ("Company", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our trading platform and mobile application.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identification: Full name, date of birth, nationality, government-issued ID.
• Contact Information: Email address, phone number, residential address.
• Financial Information: Bank account details, payment card information (processed securely via PCI-DSS certified providers), trading history.
• Technical Data: IP address, browser type, device identifiers, operating system, pages visited, and time spent on our platform.
• Verification Data: KYC documents including passport, national ID, utility bills and selfies for identity verification.

3. How We Use Your Data

We use your personal information to:

• Create and manage your trading account.
• Process deposits, withdrawals, and trades.
• Comply with legal and regulatory obligations (AML, KYC).
• Send important account notifications and security alerts.
• Provide customer support and respond to enquiries.
• Improve our services, products, and user experience.
• Send marketing communications (with your consent, and you may opt out at any time).
• Detect and prevent fraud, unauthorized access, and security threats.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Regulatory Authorities: To comply with legal obligations (e.g., SEBI, FCA, DFSA).
• Payment Processors: Securely process transactions on our behalf.
• Technology Partners: Platform infrastructure, analytics, and security services.
• Legal Entities: When required by law, court order, or government authority.

All third-party partners are contractually bound to protect your data and use it solely for the specified purpose.

5. Security

We implement industry-standard security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted over our platform.
• Two-Factor Authentication (2FA) for account access.
• Cold storage for digital assets with multi-signature authorization.
• Regular security audits and penetration testing by independent firms.
• Strict access controls — only authorized personnel can access personal data.

While we strive to use commercially acceptable means to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use:

• Essential Cookies: Required for the platform to function. Cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
• Marketing Cookies: Used to deliver personalized advertisements (requires your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data (subject to legal retention requirements).
• Right to Restrict Processing: Request we limit how we use your data.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to processing for marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at privacy@trades247.com.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain data for a minimum of 7 years as required by financial regulations. After this period, data is securely deleted or anonymized.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us immediately and we will delete such information.

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: privacy@trades247.com
• Address: Data Protection Officer, Trades 24/7, Level 18, Business Bay, Dubai, UAE
• Phone: +971 4 123 4567

We aim to respond to all privacy-related inquiries within 72 hours.